Australian Capital Territory

Utilities Exemption 2007 (No 3)

Disallowable instrument DI2007- 287

made under the

Utilities Act 2000, s22 (Exemption)
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1. 	Exemption

I exempt the electricity supply provider, Active Utilities Pty Ltd, from the requirement for a licence in relation to supplying electricity, upon the conditions prescribed in clause 3 of this instrument.  

2.	Duration of licence exemption

Active Utilities Pty Ltd is exempted from the requirement to hold a utilities licence to supply electricity on behalf of Direct Factory Outlet Canberra Pty Ltd until the exemption is revoked. 

3. 	Conditions

Active Utilities Pty Ltd is exempt from the requirement for a licence in relation to supplying electricity on behalf of Direct Factory Outlet Canberra Pty Ltd on the following conditions as set out in this instrument.
(i)	That Active Utilities Pty Ltd has in place disconnection procedures that disconnection cannot occur unless:
a.	two written notices have been served, at least seven (7) days apart;
b.	the customer has been given at least five (5) days from the service of the second notice and a reasonable attempt has been made to contact the customer; and
c.	the customer has failed to make and comply with a payment arrangement to pay the account that is reasonable in the financial circumstances of the customer and agreed to by Active Utilities Pty Ltd.
(ii)	Active Utilities Pty Ltd must arrange to restore supply as soon as practical, and in any event, within twenty-four (24) hours of the customer paying the account or of Active Utilities Pty Ltd accepting a payment arrangement by the customer.
(iii)	That Active Utilities Pty Ltd must have in place complaints handling procedures that include the right to have a complaint:
a.	reviewed;
b.	referred to a more senior employee of Active Utilities Pty Ltd; and
c.	referred to an appropriate dispute resolution forum.
(iv)	That when it commences selling electricity to customers, Active Utilities Pty Ltd advises all customers in writing that they have the right to purchase electricity from a licensed retailer of their choice.

Jon Stanhope MLA
Minister for the Environment, Water and Climate Change
13 November 2007