Australian Capital Territory
Corrections Management (Master Control Room – Personal Duress Alarm) Operating Procedure 2017
Notifiable instrument NI2017-645
made under the  
Corrections Management Act 2007, s14 (Corrections policies and operating procedures)

1	Name of instrument
This instrument is the Corrections Management (Master Control Room – Personal Duress Alarm) Operating Procedure 2017.
2	Commencement
This instrument commences on the day after its notification day.
3	Operating procedure
I make this operating procedure to facilitate the effective and efficient management of correctional services.
4.	Revocation
Nil.

Jon Peach
Executive Director 
ACT Corrective Services
4 December 2017

OPERATING PROCEDURE	Master Control Room - Personal Duress Alarm Procedure	
OPERATING PROCEDURE NO.	1.1.8	
SCOPE	Alexander Maconochie Centre	
STATEMENT OF PURPOSE
To provide personal duress alarm response instructions to staff within the Master Control Room (MCR). 
PROCEDURES
1. Personal Duress
1.1	When a personal duress alarm is activated this will be displayed on screen and an audible alarm will sound in the MCR. 
1.2	The MCR officer must investigate the alarm immediately.
1.3	The MCR officer must immediately request attendance of the nearest officer to conduct a welfare check and display relevant cameras on screen in the MCR to visually monitor the area and direct staff if required. 
1.4	The attending officers must advise the MCR via radio if the alarm is false.
1.5	If additional support is required, a relevant code may be called via radio by either the MCR operator or the officer/s conducting the welfare check.
1.6	If a code is called, the response will be in accordance with relevant code procedures. 
1.7	If the alarm is a loose belt clip, locate the wearer via the map icon and contact via radio or telephone and advise wearer to tighten the clip immediately. Acknowledge and clear the alarm. 
1.8	For all false alarms, the MCR Operator must acknowledge and clear the alarm notification.

RELATED DOCUMENTS
•	Security Framework Policy 
•	Gate Policy
•	Incident Response Policy
RELATED FORMS
•	Officer Report

Jon Peach
Executive Director
ACT Corrective Services
      November 2017

Document details
Criteria	Details	
Document title:	Corrections Management (Master Control Room - Personal Duress Alarm) Operating Procedure 2017	
Document owner/approver:	Executive Director, ACT Corrective Services	
Date approved:	xx.xx.2017	
Date effective:	The day after the notification day	
Review date:	3 years after the notification day	
Expiry date:	Nil	
Responsible Officer:	Head of Security	
Compliance with legislation:	This operating instruction reflects the requirements of the Corrections Management (Policy and Operating Procedure Framework) Policy 2017	
	
Version control
Version	Notification date	Instrument 	
Version 1.0