Australian Capital Territory
Corrections Management (Master Control Room – Workstation Failure) Operating Procedure 2018
Notifiable instrument NI2018-32
made under the  
Corrections Management Act 2007, s14 (Corrections policies and operating procedures)

1	Name of instrument
This instrument is the Corrections Management (Master Control Room – Workstation Failure) Operating Procedure 2018.*
2	Commencement
This instrument commences on the day after its notification day.
3	Operating procedure
I make this operating procedure to facilitate the effective and efficient management of correctional services.
4.	Revocation
This instrument revokes the Corrections Management (Master Control Room – Electronic Security System Failure) Procedure 2017 (No 1) [NI2017-648].

Jon Peach
Executive Director 
ACT Corrective Services
   24 January 2018

OPERATING PROCEDURE	Master Control Room  – Workstation Failure 	
OPERATING PROCEDURE NO.	1.1.7	
SCOPE	Alexander Maconochie Centre 	
STATEMENT OF PURPOSE
To provide instructions to staff in the event of a workstation failure in the Master Control Room (MCR). 
PROCEDURES
1.	Workstation failure 
1.1	Immediately notify the Area Supervisor or Officer in Charge (OIC), via telephone of the workstation failure.
1.2	Shut the workstation down, and utilise the secondary workstation to monitor cameras and conduct movements. 
1.3	Where required and authorised by the OIC and if the workstation allows, secure all accommodation areas.
1.4	Wait 5 minutes and restart the workstation.
1.5	During normal business hours the Area Supervisor or OIC must send an email with details of the workstation issue to iservice@chubb.com.au and log in the MCR log book. 
1.6	If the workstation does not reboot, continue to utilise the secondary workstation and immediately notify the Area Supervisor or OIC via telephone or radio.
1.7	The Area Supervisor or OIC must send an email to iservice@chubb.com.au detailing:
•	Location of workstation
•	Priority type (1, 2, 3 or 4)
•	Relevant details of issue e.g workstation unable to answer intercoms.
1.8	If the workstation fails out of normal business hours the MCR officer must immediately notify the OIC.  
1.9	The MCR officer must immediately contact the service provider to attend on via telephone 0131598 and provide site ID 286091-001 and log time of call in MCR log book.
1.10	The OIC must notify the Duty Manager of the workstation failure and log time of call in the MCR log book.
1.11	Log the time the service provider arrives on site to rectify the issue. 
1.12	Where possible, continue to monitor cameras and conduct movement through gates.
1.13	If gates and doors are unable to be accessed, immediately notify the Duty Manager.
1.14	The OIC must determine whether keys will be issued to staff for access. 
1.15	If both workstations fail and cannot be rebooted the MCR officer must immediately notify the OIC via telephone. 
1.16	The MCR officer or OIC must immediately contact the service provider via telephone 0131598 as a priority 1 call out. 
1.17	Provide Officer Reports as required.

DEFINTION 
Priority 1 (urgent)
Chubb onsite within 1 hour, system operational within 2 hours of site attendance and resolved within 4 hours of lodging corrective maintenance request.  
Priority 2
Chubb onsite within 4 hours, system operational on that day (within 8 hours) and issues resolved within 24 hours of lodging corrective maintenance request.
Priority 3
Chubb onsite the next business day, system operational on that day (within 8 hours) and issues resolved by the following business day.
Priority 4
Chubb onsite within 1 week, system operational within same visit and issues resolved within 1 week of lodging corrective maintenance request.  
RELATED DOCUMENTS  
•	Security Framework Policy
•	Gate Policy
•	CCTV Policy
•	Incident Response Policy
•	Radio Procedure 
•	Incident Alert and First Response Operating Procedure 
RELATED FORMS
•	MCR Log Book
•	Chubb log book
•	Officer Reports

Jon Peach
Executive Director
ACT Corrective Services
   January 2018 

Document details
Criteria	Details	
Document title:	Corrections Management (Master Control Room – Workstation Failure) Operating Procedure 2018	
Document owner/approver:	Executive Director, ACT Corrective Services	
Date effective:	The day after the notification date	
Review date:	3 years after the notification date	
Responsible Officer:	Head of Security 	
Compliance with legislation:	This Operating Procedure reflects the requirements of the Corrections Management (Policy and Operating Procedure Framework) Policy 2017	
	
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