Australian Capital Territory
Agents Regulations 2003     No 38
made under the
Agents Act 2003
Republication No 1
Effective:  1 November 2003 - 29 June 2004
Republication date: 1 November 2003
Regulations not amended

Unauthorised version prepared by ACT Parliamentary Counsel’s Office

About this republication
The republished law
This is a republication of the Agents Regulations 2003, made under the Agents Act 2003, including any amendment made under the Legislation Act 2001, part 11.3 (Editorial changes).  It also includes any commencement, amendment, repeal or expiry affecting the republished law to 1 November 2003.  
The legislation history and amendment history of the republished law are set out in endnotes 3 and 4. 
Kinds of republications
The Parliamentary Counsel’s Office prepares 2 kinds of republications of ACT laws (see the ACT legislation register at www.legislation.act.gov.au):
•	authorised republications to which the Legislation Act 2001 applies
•	unauthorised republications.
The status of this republication appears on the bottom of each page.
Editorial changes
The Legislation Act 2001, part 11.3 authorises the Parliamentary Counsel to make editorial amendments and other changes of a formal nature when preparing a law for republication.  Editorial changes do not change the effect of the law, but have effect as if they had been made by an Act commencing on the republication date (see Legislation Act 2001, s 115 and s 117).  The changes are made if the Parliamentary Counsel considers they are desirable to bring the law into line, or more closely into line, with current legislative drafting practice.  
This republication does not include amendments made under part 11.3 (see endnote 1).
Uncommenced provisions and amendments
If a provision of the republished law has not commenced or is affected by an uncommenced amendment, the symbol  U  appears immediately before the provision heading.  The text of the uncommenced provision or amendment appears only in the last endnote.
Modifications
If a provision of the republished law is affected by a current modification, the symbol  M  appears immediately before the provision heading.  The text of the modifying provision appears in the endnotes.  For the legal status of modifications, see Legislation Act 2001, section 95.
Penalties
The value of a penalty unit for an offence against this republished law at the republication date is—
	(a)	if the person charged is an individual—$100; or
	(b)	if the person charged is a corporation—$500.

Australian Capital Territory
Agents Regulations 2003
made under the
Agents Act 2003
Contents
	Page
Part 1	Preliminary
	1	Name of regulations	2
	3	Dictionary	2
	4	Notes	2
	5	Offences against regulations—application of Criminal Code etc	3
Part 2	Licensing
	6	Qualifications for licences, Act s 25	4
	7	Underpinning knowledge for property development and management training package	5
	8	Renewal of licences, Act s 36	5
Part 3	Registration
	9	Qualifications for registration as a salesperson, Act s 50	6
	10	Information to be included in advertisement of intention to apply for registration, Act s 52 (2)	6
	11	Renewal of registrations, Act s 60 (3) (b)	7
Part 4	Conduct of licensed agents and registered salespeople
Division 4.1	Licensed agent’s main place of business
	12	Notice of change of main place of business, Act s 68 (2)	8
Division 4.2	Management of licensed agent’s business
	13	Licensed agent to be in charge of business—exemptions, Act s 71 (3)	8
Division 4.3	Land—further provisions
	14	Agents giving financial and investment advice, Act s 83	10
Part 5	Agency agreements
	15	Content of agency agreements, Act s 100 (1) (c)	12
Part 6	Miscellaneous
	16	Use of excess trust money, Act s 163	13
	17	Rules of conduct for agents, Act s 171 (1)	13
	18	Rules of conduct for auctioneers, Act s 171	13
Part 7	Transitional provisions
	19	Eligibility for registration, Act s 49—unregistered employees before commencement day	14
	20	Eligibility for registration, Act s 49—new employees on and after commencement day	14
	21	Expiry of pt 7	15
Schedule 1	Qualifications for real estate, stock and station, and business agents licences—units of competency in PRD01	16
Schedule 2	Registration of salespeople—units of competency in PRD01	19
Schedule 3	Terms applying to all agency agreements	21
	1	Identification of property	21
	2	Names of parties to agreement	21
	3	Information identifying parties	21
	4	Principal’s authority to enter into agreement	21
	5	Authorisation for licensee to act on behalf of principal	21
	6	Duration of the agreement	22
	7	Termination of the agreement	22
	8	Reimbursement of licensee	22
	9	Remuneration	22
Schedule 4	Terms specific to agency agreements for sale of residential property	24
	1	Exclusive agency and sole agency agreements	24
	2	Warning about other agency agreements	25
	3	Fixed term agency agreements	25
	4	Price at which property is to be offered	25
	5	Sales inspection report to form part of agreement	26
Schedule 5	Terms specific to a buyers agent agency agreements	27
	1	Property details	27
	2	Purchase price range	27
Schedule 6	Terms specific to agency agreements for sale of rural land	28
	1	Exclusive agency and sole agency agreements	28
	2	Warning about other agency agreements	29
	3	Price at which property is to be offered	29
	4	Sales inspection report to form part of agreement	29
Schedule 7	Terms specific to agency agreements for sale of business	30
	1	Meaning of business in sch 7	30
	2	Exclusive agency and sole agency agreements	30
	3	Warning about other agency agreements	31
	4	Transfer of liability for the leasing or hire purchase of inclusions	31
	5	Specific instructions about marketing and inspections	32
Schedule 8	Rules of conduct	33
Part 8.1	Interpretation	33
	1	Interpretation for sch 8	33
Part 8.2	General rules applying to all licensees and registered salespeople	33
	2	Knowledge of Act and regulations	33
	3	Fiduciary obligations	34
	4	Honesty, fairness and professionalism	34
	5	Skill, care and diligence	34
	6	High pressure tactics, harassment or unconscionable conduct	34
	7	To act in client’s best interests	34
	8	Confidentiality	35
	9	To act in accordance with client authority	35
	10	To act in accordance with client’s instructions	35
	11	Licensee must ensure employees comply with the Act and regulations	35
	12	Conflicts of interest	36
	13	Referral to service provider	36
	14	Licensee not to recommend engagement of services of solicitor acting for other party	37
	15	Inducements	37
	16	Soliciting through false or misleading advertisements or communications	37
	17	Insertion of material particulars in documents	37
	18	Representations about Act or regulations	38
	19	Agency agreements must comply with regulations	38
Part 8.3	Rules specific to real estate agents and registered salespeople they employ	38
Division 8.3.1	Sales	38
	20	Preliminary physical inspection of property for sale to be conducted by agent	38
	21	Sales inspection report required for property	39
	22	Principal to be informed of an offer	40
	23	Information to be given when expression of interest deposit paid	40
	24	Notifying managing agent of appointment to sell residential property	41
	25	Licensee must not accept payment for a referral	41
Division 8.3.2	Buyers agents	41
	26	Statement of property details	41
	27	Principal to be informed of negotiations	42
	28	Licensee to obtain best possible purchase price	42
	29	Licensee not to exceed agreed purchase price in negotiations or at auction	42
	30	Information to be given when expression of interest deposit paid	42
	31	Licensee must not accept payment for a referral	43
Division 8.3.3	Property management	43
	32	Inspection report	43
	33	Inspection of property for rent	44
	34	Maintenance or repairs of rental property	44
	35	Breach of tenancy agreement	44
	36	Notifying tenant of appointment to sell	44
	37	Final inspection of property	45
	38	Obtaining tenant’s signature for rental bond refund	45
	39	Co-operation about records, access and transfer	46
	40	Disclosure of potential agency	46
	41	Confirmation of specific instructions—property management services	47
	42	Confirmation of specific instructions—leasing of property	48
Part 8.4	Rules specific to stock and station agents and registered salespeople they employ	49
Division 8.4.1	Sales	49
	43	Preliminary physical inspection of property to be conducted by agent	49
	44	Sales inspection report required for the property	49
	45	Principal to be informed of an offer	51
	46	Agent must not accept payment for a referral	51
Division 8.4.2	Property management	51
	47	Inspection report	51
	48	Inspection of property for rent	52
	49	Maintenance or repairs of rental property	52
	50	Breach of tenancy agreement	53
	51	Notifying tenant of appointment to sell	53
	52	Final inspection of property	53
	53	Co-operation about records, access and transfer	53
	54	Disclosure of potential agency	54
	55	Confirmation of specific instructions—property management services	54
	56	Confirmation of specific instructions—leasing of property	56
Part 8.5	Rules specific to business agents and registered salespeople they employ	57
	57	Meaning of business in pt 8.5	57
	58	Preliminary physical inspection of business to be conducted by agent	57
	59	Sales inspection report required for business	57
	60	Confirmation of specific instructions	58
	61	Principal to be informed of an offer	59
	62	Agent must not accept payment for a referral	59
Dictionary		60
Endnotes
	1	About the endnotes	62
	2	Abbreviation key	62
	3	Legislation history	63
	4	Amendment history	63

Australian Capital Territory
Agents Regulations 2003     

made under the
Agents Act 2003

    

  

Part 1	Preliminary
1	Name of regulations
These regulations are the Agents Regulations 2003.
3	Dictionary
The dictionary at the end of these regulations is part of these regulations.
Note 1	The dictionary at the end of these regulations defines certain terms used in these regulations, and includes references (signpost definitions) to other terms defined elsewhere in these regulations or in other legislation.
	For example, the signpost definition ‘statement of attainment—see the Tertiary Accreditation and Registration Act 2003, dictionary.’ means that the term ‘statement of attainment’ is defined in the dictionary to that Act and the definition applies to these regulations.
Note 2	A definition in the dictionary (including a signpost definition) applies to the entire regulations unless the definition, or another provision of the regulations, provides otherwise or the contrary intention otherwise appears (see Legislation Act, s 155 and s 156 (1)).
4	Notes
A note included in these regulations is explanatory and is not part of these regulations.
Note	See Legislation Act, s 127 (1), (4) and (5) for the legal status of notes.
5	Offences against regulations—application of Criminal Code etc
Other legislation applies in relation to offences against these regulations. 
Note 1	Criminal Code
The Criminal Code, ch 2 applies to all offences against these regulations (see Code, pt 2.1).  
The chapter sets out the general principles of criminal responsibility (including burdens of proof and general defences), and defines terms used for offences to which the Code applies (eg conduct, intention, recklessness and strict liability).
Note 2	Penalty units
The Legislation Act, s 133 deals with the meaning of offence penalties that are expressed in penalty units.

Part 2	Licensing 
6	Qualifications for licences, Act s 25
	(1)	A person has the qualifications for a real estate agents licence, stock and station agents licence and business agents licence if the person has been issued with a statement of attainment, or qualification, issued by a registered training organisation certifying that the person has competency in each of the units of the Property Development and Management Training Package (PRD01) approved by ANTA that are set out in schedule 1.
	(2)	A person has the qualifications for a real estate agents licence to only sell land by auction if the person has a statement of attainment, or qualification, issued by a registered training organisation certifying that the person has competency in the unit of competency PRDRE26A—conduct property sale by auction, approved by ANTA.
	(3)	A person has the qualifications for a licence as a travel agent if the person has, for at least 2 years before the commencement of this regulation, sold tickets entitling someone else to international air travel to or from a place outside Australia, or otherwise arranged for someone else’s entitlement to such travel, and—
	(a)	has successfully completed a travel agent’s course approved by the commissioner for fair trading, dealing (wholly or partly) with selling tickets entitling someone else to international air travel to or from a place outside Australia, or otherwise arranging for someone else’s entitlement to such travel; or
	(b)	immediately before the repeal of the repealed Act, was eligible for the grant of a travel agent’s licence under that Act.
7	Underpinning knowledge for property development and management training package
For regulation 6 (1), the underpinning knowledge for a unit of competency in the Property Development and Management Training Package (PRD01) must be based on ACT law.
8	Renewal of licences, Act s 36 
The prescribed requirement is that the applicant has not contravened any condition imposed on the licence under the Act, including any condition put on the licence under the Act, section 34.
Example
the person has successfully completed any requirements for professional development stated as a condition of the licence
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).

Part 3	Registration 
9	Qualifications for registration as a salesperson, Act s 50
	(1)	A person has the qualifications for a position mentioned in subregulation (2) if the person has been issued with a statement of attainment, or qualification, issued by a registered training organisation certifying that the person has competency in each of the units of the Property Development and Management Training Package (PRD01) approved by ANTA that are set out in schedule 2.
	(2)	The positions are as follows:
	(a)	a real estate agent;
	(b)	a stock and station agent;
	(c)	a business agent.
10	Information to be included in advertisement of intention to apply for registration, Act s 52 (2)
The notice must also state the applicant’s full name and postal address.
11	Renewal of registrations, Act s 60 (3) (b)
The following requirements are prescribed:
	(a)	the applicant has not contravened any condition of the registration;
	(b)	the applicant has not contravened any other condition put on the registration under the Act, section 58.
Example for par (a)
the person has successfully completed any requirements for professional development stated as a condition of registration
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).

Part 4	Conduct of licensed agents and registered salespeople
Division 4.1	Licensed agent’s main place of business
12	Notice of change of main place of business, Act s 68 (2)
The period in which the commissioner for fair trading must be told about a change in the licensed agent’s main place of business is 5 business days beginning on the day after the change.
Division 4.2	Management of licensed agent’s business
13	Licensed agent to be in charge of business—exemptions, Act s 71 (3) 
	(1)	In deciding whether to exempt a licensed agent from the Act, section 69 (Each place of business to have licensed agent in charge), or amend or revoke an exemption, the commissioner for fair trading must consider—
	(a)	the reasons for the exemption; and
	(b)	the licensee’s experience as licensee-in-charge at a place of business of a licensee; and
	(c)	the licensee’s capacity to properly supervise the conduct of business at more than 1 place of business; and
	(d)	office systems or arrangements established, or to be established, at each place of business; and
	(e)	staffing and office management arrangements at each place of business concerned; and
	(f)	whether there is a centralised trust account for the deposit of trust money received in connection with the businesses for which the licensee would be licensee-in-charge under the exemption; and
	(g)	the licensee’s record in relation to compliance with the Act or the repealed Act, including compliance with any condition of a licence or registration during the previous 5 years; and
	(h)	employer references (if any) in relation to the licensee’s experience as a licensee-in-charge.
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).
	(2)	In deciding whether to exempt a licensed agent from the Act, section 70 (Licensed agent to be in charge of 1 place of business), or amend or revoke an exemption, the commissioner for fair trading must consider—
	(a)	the reasons for the exemption; and
	(b)	the licensee’s experience as licensee-in-charge at a place of business of a licensee; and
	(c)	the licensee’s capacity to properly supervise the conduct of business of more than 1 licensee; and
	(d)	fiduciary safeguards and office systems established, or to be established, to provide for accountability to the licensee-in-charge; and
	(e)	whether separate trust accounts are in place for the deposit of trust money received in connection with the business of each licensee for whom the licensee would act under the exemption; and
	(f)	the licensee’s record in relation to compliance with the Act or the repealed Act, including compliance with any condition of a licence or registration during the previous 5 years; and
	(g)	employer references (if any) in relation to the licensee’s experience as a licensee-in-charge.
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).
Division 4.3	Land—further provisions
14	Agents giving financial and investment advice, Act s 83
	(1)	This regulation applies to financial or investment advice that—
	(a)	is intended to influence the person to whom it is given in making a particular financial or investment decision about the sale or purchase of land; or
	(b)	could reasonably be regarded as being intended to have that influence.
	(2)	A real estate agent who gives the advice must give the following information or warning:
	(a)	a warning that the advice is general advice only and that its preparation has not taken into account the individual circumstances of the person;
	(b)	for advice given about the purchase of land—a warning that an intending purchaser should assess the suitability of any investment in the property in the light of their own needs and circumstances, and that they can do this themselves or by consulting an appropriately licensed financial adviser;
	(c)	information that discloses the existence and nature of any conflict of interest the agent may have in connection with the giving of the advice.
Example for par (c)
an entitlement to commission or referral fees
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).

Part 5	Agency agreements
    
15	Content of agency agreements, Act s 100 (1) (c)
	(1)	An agency agreement must comply with schedules 3 to 7.
	(2)	The schedules apply as follows:
	(a)	schedule 3 applies to all agency agreements (in addition to any other schedule that may be applicable to the agreement);
	(b)	schedule 4 applies to an agency agreement under which the agent will act for the seller on the sale of residential property;
	(c)	schedule 5 applies to an agency agreement under which the agent will act for the buyer on the purchase of land;
	(d)	schedule 6 applies to an agency agreement under which the agent will act for the seller on the sale of rural land;
	(e)	schedule 7 applies to an agency agreement under which the agent will act for the seller on the sale of a business or professional practice.
	(3)	A reference in schedules 3 to 7 to property (other than as a reference to residential property) includes a reference to land.
	(4)	An agency agreement must not contain anything inconsistent with the requirements of this part, but this regulation does not otherwise limit the terms that an agency agreement may contain.

Part 6	Miscellaneous
16	Use of excess trust money, Act s 163
The purposes for which the trust money must be used are those mentioned in the Act, section 163 (2) (a) to (g).
17	Rules of conduct for agents, Act s 171 (1)
	(1)	Schedule 8 sets out the rules of conduct to be observed by licensed agents and registered salespeople.
	(2)	Schedule 8 applies as follows:
	(a)	part 8.2 applies to all licensees and registered salespeople (in addition to any other schedule applicable to a particular kind of licensee or registered salesperson);
	(b)	part 8.3 applies to real estate agents and registered salespeople they employ;
	(c)	part 8.4 applies to stock and station agents and registered salespeople they employ;
	(d)	part 8.5 applies to business agents and registered salespeople they employ.
18	Rules of conduct for auctioneers, Act s 171
An auctioneer who advertises an auction must include the auctioneer’s name and licence number in the advertisement.

Part 7	Transitional provisions
19	Eligibility for registration, Act s 49—unregistered employees before commencement day
	(1)	This regulation applies to a person who, immediately before 1 November 2003 was employed by a licensed real estate, stock and station or business agent under the repealed Act.
	(2)	The commissioner for fair trading may register the person as a registered salesperson subject to the condition that the person obtain a statement of attainment, or qualification, issued by a registered training organisation certifying that the person has competency in each of the units set out in schedule 2 within 2 years after 1 November 2003.
20	Eligibility for registration, Act s 49—new employees on and after commencement day
	(1)	This regulation applies to a person who, on and after 1 November 2003—
	(a)	is employed by a licensed real estate, stock and station or business agent; and
	(b)	does not hold a statement of attainment, or qualification, issued by a registered training organisation entitling the person to be a registered salesperson; and
	(c)	is enrolled in the units of competency mentioned in schedule 2 with a registered training organisation for registration as a salesperson employed by a licensed real estate, stock and station or business agent.
	(2)	The commissioner for fair trading may register the person as a registered salesperson subject to the condition that the person obtain a statement of attainment, or qualification, issued by a registered training organisation certifying that the person has competency in each of the units set out in schedule 2 before 1 November 2004.
21	Expiry of pt 7
This part expires on 1 November 2005.

Schedule 1	Qualifications for real estate, stock and station, and business agents licences—units of competency in PRD01

(see reg 6)
column 1
item	column 2
unit no	column 3
unit title	
1	PRDRE01A	Develop a strategic business plan	
2	PRDRE02A	Manage agency performance	
3	PRDRE03A	Develop and implement client service strategies	
4	PRDRE04A	Manage and monitor effective client service	
5	PRDRE05A	Market agency	
6	PRDRE06A	Manage human resources	
7	PRDRE08A	Manage efficient financial systems	
8	PRDRE09A	Implement and monitor financial management systems	
9	PRDRE10A	Manage agency risk, including underpinning knowledge of the Act and relevant legislative framework for the following:
·	fair trading and consumer protection law
·	contract law
·	property law
·	commercial law principles
·	professional ethics for real estate	
10	PRDRE11A	Provide property appraisal	
11	PRDRE12A	Establish and expand client base	
12	PRDRE13A	Obtain property listings	
13	PRDRE14A	Market property	
14	PRDRE15A	Undertake property sale by private treaty	
15	PRDRE16A	Monitor sales process	
16	PRDRE17A	Effectively manage property and account to landlord	
17	PRDRE18A	Lease property	
18	PRDRE19A	Provide property management services	
19	PRDRE22A	Present and explain property reports	
20	PRDRE28A	Maintain trust accounts	
21	PRDRE30A	Implement personal marketing plan	
22	PRDRE31A	Negotiate effectively with landlords and tenants	
23	PRDRE32A	Maintain and protect conditions of rented properties	
24	PRDRE37A	Perform and record property management activities and transactions	
25	PRDRE39A	Prepare and execute documentation	
26	PRDPOD62A	Clarify and confirm property information requirements	
27	BSAFIN501B	Manage payroll records for employee salaries and statutory record keeping purposes	
28	BSAFIN502B	Monitor and control disbursements within a given budget	
29	BSAFIN1504B	Participate in, lead and facilitate work teams (at level 5)	
30	BSAFIN1511B	Contribute to the development of a workplace learning environment	
31	BSAORG501B	Manage meetings to achieve identified team/section goals	
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).

Schedule 2	Registration of salespeople—units of competency in PRD01
(see reg 9)
column 1
item	column 2
unit no	column 3
unit title	
1	PRDRE10A	Manage agency risk, including underpinning knowledge of the Act and relevant legislative framework for the following:
·	fair trading and consumer protection law
·	contract law
·	property law
·	commercial law principles
·	professional ethics for real estate	
2	PRDRE11A	Provide property appraisal	
3	PRDRE12A	Establish and expand client base	
4	PRDRE13A	Obtain property listings	
5	PRDRE14A	Market property	
6	PRDRE15A	Undertake property sale by private treaty	
7	PRDRE16A	Monitor sales process	
8	PRDRE17A	Effectively manage property and account to landlord	
9	PRDRE18A	Lease property	
10	PRDRE19A	Provide property management services	
11	PRDRE22A	Present and explain property reports	
12	PRDRE26A	Conduct property sale by auction	
13	PRDRE37A	Perform and record property management activities and transactions	
14	PRDRE39A	Prepare and execute documentation	
15	PRDPOD62A	Clarify and confirm property information requirements	
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).

Schedule 3	Terms applying to all agency agreements
(see reg 15)
1	Identification of property
	(1)	The agreement must state the address of the property to which the agreement applies or must contain a description of the property that clearly identifies it.
	(2)	This clause does not apply to an agency agreement to act for the buyer of land.
2	Names of parties to agreement
The agreement must state the names of each of the parties to the agreement (including the licensee).
3	Information identifying parties
The agreement must state the principal’s address, the licensee’s licence number and any business name under which the licensee conducts business.
4	Principal’s authority to enter into agreement
The agreement must contain a statement to the effect that the principal warrants that the principal has authority to enter into the agreement.
5	Authorisation for licensee to act on behalf of principal
The agreement must contain a term stating particulars of the extent of the authority of the licensee to act as agent on behalf of the principal in providing services under the agreement.
6	Duration of the agreement
The agreement must contain a term stating the period for which the agreement remains in force or stating that the agreement remains in force until terminated.
7	Termination of the agreement
If the agreement provides for its termination by a party to the agreement, the agreement must state how and when it can be terminated.
8	Reimbursement of licensee
If the licensee is to be entitled to any sum or reimbursement for expenses or charges incurred by the licensee in relation to services provided under the agency agreement, the agreement must include a term that:
	(a)	states that the licensee is so entitled; and
	(b)	describes the services; and
	(c)	states the amount that the licensee is entitled to and when it is payable; and
	(d)	states that the services and amounts can be varied only with the agreement in writing of the principal.
9	Remuneration
	(1)	The agreement must include a term stating—
	(a)	the circumstances in which the licensee is entitled to remuneration (by way of commission or otherwise) for services performed under the agreement; and
	(b)	the amount of the remuneration or how it is to be worked out; and
	(c)	when the remuneration is payable.
	(2)	If the agreement relates to the sale or purchase of residential property and provides for payment of commission to the agent worked out as a percentage of the sale or purchase price, the term must also state the amount of the remuneration to which the licensee will be entitled worked out on the basis of a stated estimated sale or purchase price for the property.

Schedule 4	Terms specific to agency agreements for sale of residential property
(see reg 15)
1	Exclusive agency and sole agency agreements
	(1)	If the agency agreement is an exclusive agency agreement the agreement must include the following statement:
IMPORTANT: This is an exclusive agency agreement. This means you may have to pay the agent commission even if another agent (or you) sells the property or introduces a buyer who later buys the property.
	(2)	If the agency agreement is a sole agency agreement the agreement must include the following statement:
IMPORTANT: This is a sole agency agreement. This means you may have to pay the agent commission even if another agent sells the property or introduces a buyer who later buys the property.
	(3)	An agency agreement is an exclusive agency agreement if the agreement provides for the agent to be entitled to commission on the happening of an event whether or not the agent or the client, or both, is or are the effective cause of the happening of the event.
	(4)	An agency agreement is a sole agency agreement if the agreement provides for the agent to be entitled to commission on the happening of an event (whether or not the agent is the effective cause of the happening of the event) unless the client is the effective cause of the happening of the event.
	(5)	The statement under subclause (1) or (2) must follow immediately after the term required by schedule 3, clause 9 (Remuneration) and be no less prominent than that term.
2	Warning about other agency agreements
	(1)	The agency agreement must include the following statement:
WARNING: Have you signed an agency agreement for the sale of this property with another agent? If you have you may have to pay 2 commissions (if this agreement or the other agreement you have signed is a sole or exclusive agency agreement).
	(2)	The warning statement under subclause (1) must follow immediately after the term required by schedule 3, clause 9 (Remuneration) and be no less prominent than that term.
3	Fixed term agency agreements
	(1)	If the agreement is for a fixed term that is longer than 90 days, the agreement must include a term that entitles the principal to end the agreement (without penalty) by giving 30 days notice in writing to the agent at any time after the end of the first 90 days of the term.
	(2)	This clause does not apply to an agency agreement in relation to the sale of residential property if the contract for sale provides for the construction by the seller of a dwelling on the land.
4	Price at which property is to be offered
If the agreement provides for the property to be offered for sale by private treaty, the agreement must state the price at which the property is to be offered.
5	Sales inspection report to form part of agreement
The agreement must include a copy of any sales inspection report prepared by the agent and given to the principal under schedule 8, clause 21 (Sales inspection report required for property).

Schedule 5	Terms specific to a buyers agent agency agreements
(see reg 15)
1	Property details
The agreement must include a copy of the statement prepared and given to the principal by the agent for schedule 8, clause 26 (Statement of property details).
2	Purchase price range
The agreement must state a price or price range as the maximum price or the price range that the principal is prepared to pay for a property.

Schedule 6	Terms specific to agency agreements for sale of rural land
(see reg 15)
1	Exclusive agency and sole agency agreements
	(1)	If the agency agreement is an exclusive agency agreement the agreement must include the following statement:
IMPORTANT: This is an exclusive agency agreement. This means you may have to pay the agent commission even if another agent (or you) sells the property or introduces a buyer who later buys the property.
	(2)	If the agency agreement is a sole agency agreement the agreement must include the following statement:
IMPORTANT: This is a sole agency agreement. This means you may have to pay the agent commission even if another agent sells the property or introduces a buyer who later buys the property.
	(3)	An agency agreement is an exclusive agency agreement if the agreement provides for the agent to be entitled to commission on the happening of an event whether or not the agent or the client, or both, is or are the effective cause of the happening of the event.
	(4)	An agency agreement is a sole agency agreement if the agreement provides for the agent to be entitled to commission on the happening of an event (whether or not the agent is the effective cause of the happening of the event) unless the client is the effective cause of the happening of the event.
	(5)	The statement under subclause (1) or (2) must follow immediately after the term required by schedule 3, clause 9 (Remuneration) and be no less prominent than that term.
2	Warning about other agency agreements
	(1)	The agency agreement must include the following statement:
WARNING: Have you signed an agency agreement for the sale of this property with another agent? If you have you may have to pay 2 commissions (if this agreement or the other agreement you have signed is a sole or exclusive agency agreement).
	(2)	The warning statement under subclause (1) must follow immediately after the term required by schedule 3, clause 9 (Remuneration) and be no less prominent than that term.
3	Price at which property is to be offered
If the agreement provides for the property to be offered for sale by private treaty, the agreement must state the price at which the property is to be offered.
4	Sales inspection report to form part of agreement
The agreement must include a copy of any sales inspection report prepared by the agent and given to the principal under schedule 8, clause 21 (Sales inspection report required for property).

Schedule 7	Terms specific to agency agreements for sale of business
(see reg 15)
1	Meaning of business in sch 7
In this schedule:
business includes professional practice.
2	Exclusive agency and sole agency agreements
	(1)	If the agency agreement is an exclusive agency agreement the agreement must include the following statement:
IMPORTANT: This is an exclusive agency agreement. This means you may have to pay the agent commission even if another agent (or you) sells the business or introduces a buyer who later buys the business.
	(2)	If the agency agreement is a sole agency agreement the agreement must include the following statement:
IMPORTANT: This is a sole agency agreement. This means you may have to pay the agent commission even if another agent sells the business or introduces a buyer who later buys the business.
	(3)	An agency agreement is an exclusive agency agreement if the agreement provides for the agent to be entitled to commission on the happening of an event whether or not the agent or the client, or both, is or are the effective cause of the happening of the event.
	(4)	An agency agreement is a sole agency agreement if the agreement provides for the agent to be entitled to commission on the happening of an event (whether or not the agent is the effective cause of the happening of the event) unless the client is the effective cause of the happening of the event.
	(5)	The statement under subclause (1) or (2) must follow immediately after the term required by schedule 3, clause 9 (Remuneration) and be no less prominent than that term.
3	Warning about other agency agreements
	(1)	The agency agreement must include the following statement:
WARNING: Have you signed an agency agreement for the sale of this business with another agent? If you have you may have to pay 2 commissions (if this agreement or the other agreement you have signed is a sole or exclusive agency agreement).
	(2)	The warning statement under subclause (1) must follow immediately after the term required by schedule 3, clause 9 (Remuneration) and be no less prominent than that term.
4	Transfer of liability for the leasing or hire purchase of inclusions
The agreement must include any written confirmation prepared for the purposes of schedule 8, clause 60 of any specific instructions given to the agent by the principal before the agreement is entered into about arrangements for the transfer to the purchaser of any liability for the leasing or hire purchase of goodwill, plant, fittings or stock in inventory included in the sale.
5	Specific instructions about marketing and inspections
The agreement must include any written confirmation prepared for schedule 8 clause 60 of any stated instructions given to the agent by the principal before the agreement is entered into about any of the following:
	(a)	the marketing of the business;
	(b)	the entitlement of prospective purchasers to inspect the premises of the business and the circumstances under which the inspection can be made;
	(c)	the entitlement of prospective purchasers to inspect records, books of account and other documents concerning the business and the circumstances under which the inspection can be made.

Schedule 8	Rules of conduct
(see reg 17)
Part 8.1	Interpretation 
1	Interpretation for sch 8
In this schedule:
agent includes a registered salesperson.
registered salesperson includes a property manager.
property manager means—
	(a)	for part 8.2—a person employed by an agent in relation to the management of property to which division 8.3.3 or division 8.4.2 applies; and
	(b)	for division 8.3.3—a person employed by an agent in relation to the management of property to which that part applies; and
	(c)	for division 8.4.2—a person employed by an agent in relation to the management of property to which that part applies.
Part 8.2	General rules applying to all licensees and registered salespeople
2	Knowledge of Act and regulations
An agent must have a knowledge and understanding of the Act, and such other laws relevant to the kind of licence or certificate of registration held (including, laws relating to residential tenancy, fair trading, trade practices, anti-discrimination and privacy) as may be necessary to allow the agent to lawfully exercise his or her functions as agent.
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).
3	Fiduciary obligations
An agent must comply with the fiduciary obligations arising as an agent.
4	Honesty, fairness and professionalism
	(1)	An agent must act honestly, fairly and professionally with all parties in a transaction.
	(2)	An agent must not mislead or deceive any parties in negotiations or a transaction.
5	Skill, care and diligence
An agent must exercise reasonable skill, care and diligence.
6	High pressure tactics, harassment or unconscionable conduct
An agent must not engage in high pressure tactics, harassment or harsh or unconscionable conduct.
7	To act in client’s best interests
An agent must act in the client’s best interest at all times unless it would be contrary to the Act or otherwise unlawful to do so.
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).
8	Confidentiality
An agent must not, at any time, use or disclose any confidential information obtained while acting on behalf of a client or dealing with a customer, unless—
	(a)	the client or customer consents to the disclosure; or
	(b)	the agent is permitted or compelled by law to disclose the information.
9	To act in accordance with client authority
An agent must not act as an agent or represent himself or herself as acting as an agent on behalf of a person without the written consent of the person.
10	To act in accordance with client’s instructions
An agent must act in accordance with a client’s instructions unless it would be contrary to the Act or otherwise unlawful to do so.
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).
11	Licensee must ensure employees comply with the Act and regulations
An agent who is the licensee-in-charge at a place of business of a licensee must take reasonable steps to ensure other licensees or registered persons employed in the business conducted there comply with the Act.
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).
12	Conflicts of interest
An agent must not accept an appointment to act, or continue to act, as an agent if doing so would place the agent’s interests in conflict with the client’s interests.
13	Referral to service provider
	(1)	An agent who refers a principal or prospective buyer to a service provider must not falsely represent to the principal or prospective buyer that the service provider is independent of the agent.
	(2)	A service provider is considered to be independent of an agent if—
	(a)	the agent receives no rebate, discount, commission or benefit for referring a client or customer to the service provider; and
	(b)	the agent does not have a personal or commercial relationship with the service provider.
Examples of personal or commercial relationship
1	a family relationship
2	a business relationship
3	a fiduciary relationship
4	a relationship in which 1 person is accustomed, or obliged, to act in accordance with the directions, instructions or wishes of the other person
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
	(3)	If the service provider is not independent of the agent, the agent must disclose to the principal or prospective buyer—
	(a)	the nature of any relationship, whether personal or commercial, the agent has with the service provider; and
	(b)	the nature and value of any rebate, discount, commission or benefit the agent may receive, or expects to receive, by referring the client or customer to the service provider.
14	Licensee not to recommend engagement of services of solicitor acting for other party
An agent must not recommend that a principal or prospective buyer engage the services of a solicitor or firm of solicitors, if the agent knows that the solicitor or the firm of solicitors acts or will be acting for the other party to the agreement concerned.
15	Inducements
An agent must not offer to provide to any other person any gift, favour or benefit, whether monetary or otherwise, to induce any other person to engage the services of the agent as agent in relation to any matter.
16	Soliciting through false or misleading advertisements or communications
An agent must not solicit clients or customers by advertisement or other communication that the agent knows or should know are false or misleading.
17	Insertion of material particulars in documents
An agent must not give or tender to any person for signature a document, unless at the time of giving or tendering of the document all material particulars have been inserted in the document.
18	Representations about Act or regulations
	(1)	An agent must not falsely represent to a person the nature or effect of a provision of the Act.
	(2)	An agent must not, either expressly or impliedly, falsely represent, whether in writing or otherwise, to a person that a particular form of agency agreement or any term of the agreement is required by the Act.
Note	A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including regulations (see Legislation Act, s 104).
19	Agency agreements must comply with regulations
An agent must not enter into an agency agreement unless the agreement complies with any applicable requirements of these regulations, as required by the Act, section 100 (No commission or expenses without agency agreement).
Part 8.3	Rules specific to real estate agents and registered salespeople they employ
Division 8.3.1	Sales
20	Preliminary physical inspection of property for sale to be conducted by agent
An agent must not act on behalf of a principal in relation to the sale of a property unless the agent has conducted a preliminary physical inspection of the property.
21	Sales inspection report required for property
	(1)	On completion of the inspection required by clause 20, an agent must prepare and give to the principal a sales inspection report for the property.
	(2)	The report must be signed by the agent and state the following: 
	(a)	the principal’s name and address;
	(b)	the date of preparation of the report;
	(c)	the agent’s name, business address and telephone number;
	(d)	a description of the property, including the address of the property and such other details as may be necessary to enable the property to be readily identified;
	(e)	a description of any fittings and fixtures that are to be included in the sale of the property;
	(f)	any terms and conditions of sale known to the agent (for example, whether or not vacant possession is to be given);
	(g)	the agent’s recommendation as to the most suitable method of sale of the property;
	(h)	the agent’s estimate of the selling price (or price range) for the property;
	(i)	details of any covenants, easements, defects, government notices or orders affecting the property that are known to the agent;
	(j)	details of any special instructions about the marketing and showing of the property;
	(k)	the name, business address, telephone number and address for service of documents of the principal’s solicitor.
Note	An example is part of the Act, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
22	Principal to be informed of an offer
	(1)	The agent must tell the principal of all offers of purchase of a property as soon as practicable after receiving the offer until the exchange of contracts for the purchase of the property takes place.
	(2)	The agent must tell the principal orally or in writing of each offer and must identify the party who made the offer.
	(3)	However, if the principal has instructed the agent in writing not to tell the principal of an offer, the agent must tell the person who made the offer that the principal will not be told about the offer.
	(4)	This clause does not apply to bids made in the course of an auction.
23	Information to be given when expression of interest deposit paid
	(1)	When the principal pays an expression of interest deposit (deposit) in relation to the proposed purchase of a property before exchange of contracts for the property, the agent must tell the principal that the vendor has no obligation to sell the property or the purchaser to buy the property.
	(2)	The deposit is refundable if a contract for the sale of the property is not entered into.
	(3)	The information—
	(a)	must be in writing; and 
	(b)	may be given on the receipt issued by the vendor or their agent.
	(4)	An agent must promptly tell the principal when the agent becomes aware of any subsequent offers to purchase the property.
24	Notifying managing agent of appointment to sell residential property
If an agent accepts an appointment to sell residential property that is tenanted, the agent must immediately give written notice of the appointment to any agent responsible for managing the property.
25	Licensee must not accept payment for a referral
An agent must not demand or accept a fee or other valuable consideration for referring the principal to a buyer’s agent.
Division 8.3.2	Buyers agents
26	Statement of property details
	(1)	When entering into an agency agreement with a principal to act as buyer’s agent for the principal, an agent must prepare and give the principal a statement of property details.
	(2)	The statement must be signed by the agent and state the following: 
	(a)	details known to the agent of the type of property to be purchased;
	(b)	details of any special instructions about the property to be purchased (for example, for a rented property, an instruction that vacant possession is required).
Note 1	These details can be changed by agreement between the parties or as provided by the agency agreement.
Note 2	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
27	Principal to be informed of negotiations
	(1)	The agent must keep the principal informed of each stage of the negotiation of a purchase price, as instructed by the principal.
	(2)	This clause does not apply to bids made in the course of an auction.
28	Licensee to obtain best possible purchase price
An agent is to use the agent’s best efforts to get the best possible purchase price, without breaching standards of ethical conduct or engaging in conduct that is contrary to good agency practice.
29	Licensee not to exceed agreed purchase price in negotiations or at auction
	(1)	In negotiations for the purchase of a property, the agent must not exceed the maximum or agreed price fixed by the principal without the express written consent of the principal or a person authorised by the principal.
	(2)	When the bidding at an auction exceeds the maximum or agreed price fixed by the principal, the agent must not continue bidding without the express consent of the principal or a person authorised by the principal.
30	Information to be given when expression of interest deposit paid
	(1)	When the principal pays an expression of interest deposit (deposit) in relation to the proposed purchase of a property before exchange of contracts for the property, the agent must tell the principal that the vendor has no obligation to sell the property or the purchaser to buy the property.
	(2)	The deposit is refundable if a contract for the sale of the property is not entered into.
	(3)	The information—
	(a)	must be in writing; and 
	(b)	may be given on the receipt issued by the vendor or their agent.
	(4)	An agent must promptly tell the principal when the agent becomes aware of any subsequent offers to purchase the property.
31	Licensee must not accept payment for a referral
An agent must not demand or accept a fee or other valuable consideration for referring the principal to a selling agent.
Division 8.3.3	Property management
32	Inspection report
	(1)	An agent must, as soon as practicable after entering into an agency agreement in relation to the management of property, prepare and give to the principal an inspection report for the property.
	(2)	The inspection report must be signed by the licensee and include the following: 
	(a)	the name and address of the principal;
	(b)	the address of the property;
	(c)	the date of preparation of the report;
	(d)	the licensee’s name, licence number and business address;
	(e)	a description of the exterior and interior condition of the property, including fittings, fixtures, improvements and anything provided with the property;
	(f)	details of any work still to be completed by the principal on the property.
33	Inspection of property for rent
	(1)	An agent must accompany a prospective tenant on an inspection of the property.
	(2)	An agent must not give the keys to a property to a prospective tenant, even for a short time.
	(3)	Subclauses (1) and (2) do not apply if the principal, and, if the property is currently let, the tenant, have otherwise consented in writing.
34	Maintenance or repairs of rental property
	(1)	An agent managing a rental property must promptly respond to and, subject to the principal’s instructions, attend to all requests by a tenant, for maintenance of, or repairs to, the property.
	(2)	If the principal has given an instruction that a repair not be carried out, the agent must tell the principal if the principal’s failure to carry out the repair would constitute a breach of any tenancy agreement in force in relation to the property.
35	Breach of tenancy agreement
An agent managing a rental property must immediately tell the principal in writing if the agent becomes aware of a tenant’s breach of the tenancy agreement.
36	Notifying tenant of appointment to sell
	(1)	This clause applies if an agent managing a rental property is aware that—
	(a)	the property is listed for sale; or
	(b)	a real estate agent has been appointed to act on the sale of the property.
	(2)	The agent must immediately give the tenant written notice of—
	(a)	the intended sale of the property; or
	(b)	the appointment of the real estate agent for the sale of the property and the name and contact details of the agent.
37	Final inspection of property
An agent must take all reasonable steps to ensure that any final inspection of the property, on vacation of the property, is conducted in the presence of the tenant, unless otherwise authorised by the tenant. 
Example of reasonable steps
Reasonable steps by an agent would comprise contacting the tenant to discuss suitable times for the inspection, arranging to meet at a particular time and place and proceeding to meet the tenant at the arranged time and place.
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
38	Obtaining tenant’s signature for rental bond refund
An agent must not solicit or obtain the signature of a tenant to any document relating to the refund of a rental bond prior to the termination of the tenancy, unless the document directs that the bond be repaid in full to the tenant or transferred to another tenancy in accordance with the tenant’s directions.
39	Co-operation about records, access and transfer
	(1)	This clause applies if and agent—
	(a)	is acting on behalf of a principal in the management of property; and 
	(b)	is advised by another agent that the other agent (the new agent) has been engaged to act on behalf of that principal in the management of that property.
	(2)	The agent must co-operate with the new agent in relation to access to the records of the principal, including but not limited to—
	(a)	making the records reasonably available (according to law); and 
	(b)	facilitating the transfer of management functions between the agent and the new agent.
40	Disclosure of potential agency
	(1)	This clause applies if an agent—
	(a)	intends to act (or offers to act) for a principal in the management of property; and
	(b)	is aware that another agent is or other agents are managing that property for the principal.
	(2)	Unless the principal otherwise directs in writing, the agent must disclose their intention to act or offer to act to the current agent or agents.
41	Confirmation of specific instructions—property management services
	(1)	This clause applies to an agent before or when entering into an agency agreement under which the agent will provide property management services in relation to the leasing of residential property or rural land.
	(2)	The agent must prepare for inclusion in the agency agreement written confirmation of the extent of the agent’s authority to undertake the following duties in connection with the management of the property and any limitations on the agent’s authority to undertake those duties: 
	(a)	obtaining references from prospective tenants, arranging inspections of the property by prospective tenants and choosing a tenant;
	(b)	entering into and signing a tenancy agreement (specifying the term for which the property may be let);
	(c)	undertaking inspections of the property;
	(d)	effecting repairs to and maintaining the property or engaging tradespersons to do so and limitations on expenditure that may be incurred by the agent without obtaining the principal’s approval;
	(e)	paying disbursements and expenses incurred in connection with the agent’s management of the property;
	(f)	collecting rent;
	(g)	receiving, claiming and disbursing rental bond money;
	(h)	serving notices for breach of the tenancy agreement or to terminate the tenancy agreement;
	(i)	undertaking the necessary steps to obtain vacant possession and recover any money owing to the principal in relation to the tenancy of the property;
	(j)	representing the principal in any tribunal or court proceedings in respect of the tenancy of the property;
	(k)	paying accounts for amounts owing in relation to the property (for example, water rates and charges, council rates, maintenance expenses, and owners corporation levies);
	(l)	advertising the property for letting or re-letting;
	(m)	reviewing the rent at the end of a tenancy.
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
	(3)	The written confirmation may be prepared and be included as part of the agency agreement.
42	Confirmation of specific instructions—leasing of property
	(1)	This clause applies to an agent before or when entering into an agency agreement under which the agent will act for the owner or residential property or rural land in relation to the entering into a lease of the residential property or rural land.
	(2)	The agent must prepare for inclusion in the agency agreement written confirmation of the extent of the agent’s authority to undertake the following duties in connection with the entering into of the lease and any limitations on the agent’s authority to undertake those duties: 
	(a)	obtaining references from prospective tenants, arranging inspections of the property by prospective tenants and choosing a tenant;
	(b)	entering into and signing a tenancy agreement;
	(c)	undertaking an initial inspection of the property;
	(d)	collecting initial rent payment;
	(e)	receiving and disbursing rental bond money;
	(f)	advertising the property for letting.
	(3)	The written confirmation may be prepared and be included as part of the agency agreement.
Part 8.4	Rules specific to stock and station agents and registered salespeople they employ
Division 8.4.1	Sales
43	Preliminary physical inspection of property to be conducted by agent
	(1)	An agent must not act on behalf of a principal in relation to the sale of any property, including livestock included in the sale, unless the agent has conducted a preliminary physical inspection of the property.
	(2)	This clause does not apply to a sale solely of livestock.
44	Sales inspection report required for the property
	(1)	On completion of the inspection required by clause 43, an agent must prepare and give to the principal a sales inspection report for the property.
	(2)	The report must be signed by the agent and state the following: 
	(a)	the principal’s name and address;
	(b)	the date of preparation of the report;
	(c)	the agent’s name, business address and telephone number;
	(d)	a description of the property, including the address of the property and such other details as may be necessary to enable the property to be readily identified, and the size of the property in hectares;
	(e)	a description of the services provided to the property (for example, power, phone, airstrip, closest schools, mail service, closest rail service);
	(f)	information about the type of country (topography, soils, timber, arable area, pasture development), water (irrigation, dams, rainfall) and production capacity;
	(g)	a description of any fittings and fixtures that are to be included in the sale of the property;
	(h)	a description of items included in the sale such as house, other accommodation, grain storage, woolshed, sheep or cattle yards or plant equipment;
	(i)	a description of other items to be included in the sale, such as livestock;
	(j)	any terms and conditions of sale known to the agent (for example, whether or not vacant possession is to be given);
	(k)	the agent’s recommendation as to the most suitable method of sale of the property;
	(l)	the agent’s estimate of the selling price (or price range) for the property;
	(m)	details of any covenants, easements, defects, local government notices or orders affecting the property that are known to the agent;
	(n)	details of any special instructions about the marketing and showing of the property;
	(o)	the name, business address, telephone number and address for service of documents of the principal’s solicitor.
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
45	Principal to be informed of an offer
	(1)	The agent must, tell the principal of all offers of purchase of a property as soon as practicable after receiving the offer up until exchange of contracts takes place.
	(2)	However, if the principal has instructed the agent in writing not to tell the principal of an offer, the agent must tell the person who made the offer that the principal will not be told about the offer.
	(3)	The agent may tell the principal of an offer in writing and must identify the party who made the offer.
	(4)	If the principal is told orally, the agent must confirm the information in writing.
	(5)	This clause does not apply to bids made in the course of an auction.
46	Agent must not accept payment for a referral
An agent must not demand or accept a fee or other valuable consideration for referring the principal to a buyers agent.
Division 8.4.2	Property management
47	Inspection report
	(1)	An agent must, as soon as practicable after entering into an agency agreement in relation to the management of property, prepare and give to the principal an inspection report for the property.
	(2)	The inspection report must be signed by the licensee and state the following: 
	(a)	the name and address of the principal;
	(b)	the address of the property;
	(c)	the date of preparation of the report;
	(d)	the licensee’s name, licence number and business address;
	(e)	a description of the exterior and interior condition of the property, including fittings, fixtures, improvements and anything provided with the property;
	(f)	details of any work still to be completed by the principal on the property.
48	Inspection of property for rent
	(1)	An agent must accompany a prospective tenant on an inspection of the property.
	(2)	An agent must not give the keys to a property to a prospective tenant, even for a short time.
	(3)	Subclauses (1) and (2) do not apply if the principal, and, if the property is currently let, the tenant, have otherwise consented in writing.
49	Maintenance or repairs of rental property
	(1)	An agent managing a rental property must promptly respond to and, subject to the principal’s instructions, attend to all requests by a tenant, for maintenance of, or repairs to, the property.
	(2)	If the principal has given an instruction that a repair not be carried out, the agent must tell the principal if the principal’s failure to carry out the repair would constitute a breach of any tenancy agreement in force in relation to the property.
50	Breach of tenancy agreement
An agent managing a rental property must immediately notify the principal in writing if the agent becomes aware of a tenant’s breach of the tenancy agreement.
51	Notifying tenant of appointment to sell
	(1)	This clause applies if an agent managing a rental property is aware that—
	(a)	the property is listed for sale; or
	(b)	an agent has been appointed to act on the sale of the property.
	(2)	The agent must immediately give the tenant written notice of—
	(a)	the intended sale of the property; or
	(b)	the appointment of the agent for the sale of the property and the name and contact details of the agent.
52	Final inspection of property
An agent must take all reasonable steps to ensure that any final inspection of the property, on vacation of the property, is conducted in the presence of the tenant unless otherwise authorised by the tenant.
Example of reasonable steps
Reasonable steps by an agent would comprise contacting the tenant to discuss suitable times for the inspection, arranging to meet at a particular time and place and proceeding to meet the tenant at the arranged time and place.
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
53	Co-operation about records, access and transfer
	(1)	This clause applies if and agent—
	(a)	is acting on behalf of a principal in the management of property; and 
	(b)	is advised by another agent that the other agent (the new agent) has been engaged to act on behalf of that principal in the management of that property.
	(2)	The agent must co-operate with the new agent in relation to access to the records of the principal, including but not limited to—
	(a)	making the records reasonably available (according to law); and 
	(b)	facilitating the transfer of management functions between the agent and the new agent.
54	Disclosure of potential agency
	(1)	This clause applies if an agent—
	(a)	intends to act (or offers to act) for a principal in the management of property; and
	(b)	is aware that another agent is or other agents are managing that property for the principal.
	(2)	Unless the principal otherwise directs in writing, the agent must disclose their intention to act or offer to act to the current agent or agents.
55	Confirmation of specific instructions—property management services
	(1)	This clause applies to an agent before or when entering into an agency agreement under which the agent will provide property management services in relation to the leasing of residential property or rural land.
	(2)	The agent must prepare for inclusion in the agency agreement written confirmation of the extent of the agent’s authority to undertake the following duties in connection with the management of the property and any limitations on the agent’s authority to undertake those duties: 
	(a)	obtaining references from prospective tenants, arranging inspections of the property by prospective tenants and choosing a tenant;
	(b)	entering into and signing a tenancy agreement (specifying the term for which the property may be let);
	(c)	undertaking inspections of the property;
	(d)	effecting repairs to and maintaining the property or engaging tradespersons to do so and limitations on expenditure that may be incurred by the agent without obtaining the principal’s approval;
	(e)	paying disbursements and expenses incurred in connection with the agent’s management of the property;
	(f)	collecting rent;
	(g)	receiving, claiming and disbursing rental bond money;
	(h)	serving notices for breach of the tenancy agreement or to terminate the tenancy agreement;
	(i)	undertaking the necessary steps to obtain vacant possession and recover any money owing to the principal in relation to the tenancy of the property;
	(j)	representing the principal in any tribunal or court proceedings in respect of the tenancy of the property;
	(k)	paying accounts for amounts owing in relation to the property (for example, water rates and charges, council rates, maintenance expenses, and owners corporation levies);
	(l)	advertising the property for letting or re-letting;
	(m)	reviewing the rent at the end of a tenancy.
Note	An example is part of the regulations, is not exhaustive and may extend, but does not limit, the meaning of the provision in which it appears (see Legislation Act, s 126 and s 132).
	(3)	The written confirmation may be prepared and be included as part of the agency agreement.
56	Confirmation of specific instructions—leasing of property
	(1)	This clause applies to an agent before or when entering into an agency agreement under which the agent will act for the owner or residential property or rural land in relation to the entering into a lease of the residential property or rural land.
	(2)	The agent must prepare for inclusion in the agency agreement written confirmation of the extent of the agent’s authority to undertake the following duties in connection with the entering into of the lease and any limitations on the agent’s authority to undertake those duties: 
	(a)	obtaining references from prospective tenants, arranging inspections of the property by prospective tenants and choosing a tenant;
	(b)	entering into and signing a tenancy agreement;
	(c)	undertaking an initial inspection of the property;
	(d)	collecting initial rent payment;
	(e)	receiving and disbursing rental bond money;
	(f)	advertising the property for letting.
	(3)	The written confirmation may be prepared and be included as part of the agency agreement.
Part 8.5	Rules specific to business agents and registered salespeople they employ
    
57	Meaning of business in pt 8.5
In this part:
business includes professional practice.
58	Preliminary physical inspection of business to be conducted by agent
An agent must not act on behalf of a principal in relation to the sale of a business unless the agent has conducted a preliminary physical inspection of the business.
59	Sales inspection report required for business
	(1)	On completion of the inspection required by clause 58, an agent must prepare and give to the principal a sales inspection report for the business.
	(2)	The report must be signed by the agent and state the following: 
	(a)	the principal’s name and address;
	(b)	the date of preparation of the report;
	(c)	the agent’s name, business address and telephone number;
	(d)	a description of the business, including the address of the business and such other details as may be necessary to enable the business to be readily identified, the business name and its ABN;
	(e)	a description of inclusions to be included in the sale such as goodwill, plant, fittings and stock in inventory, together with details of any encumbrances affecting those inclusions;
	(f)	any terms and conditions of sale known to the agent;
	(g)	the agent’s recommendation as to the most suitable method of sale of the business;
	(h)	the agent’s estimate of the selling price (or price range) for the business;
	(i)	details of any defects, government notices or orders affecting the business that are known to the agent.
60	Confirmation of specific instructions
	(1)	Before, or at the time of, entering into an agency agreement under which the agent will act for the seller on the sale of a business, the agent must prepare for inclusion in the agency agreement written confirmation of any specific instructions given to the agent by the principal before the agreement is entered into about any of the following: 
	(a)	arrangements for the transfer to the purchaser of any liability for the leasing or hire purchase of goodwill, plant, fittings or stock in inventory included in the sale;
	(b)	the marketing of the business;
	(c)	the entitlement of prospective purchasers to inspect the premises of the business and the circumstances under which such an inspection can be made;
	(d)	the entitlement of prospective purchasers to inspect records, books of account and other documents concerning the business and the circumstances under which the inspection can be made.
	(2)	The written confirmation may be prepared and be included as part of the agency agreement.
61	Principal to be informed of an offer
	(1)	The agent must tell the principal of all offers of purchase as soon as practicable after receiving the offer up until exchange of contracts takes place.
	(2)	However, if the principal has instructed the agent in writing not to tell the principal of an offer, the agent must tell the person who made the offer that the principal will not be told about the offer.
	(3)	The agent may tell the principal of an offer in writing and must identify the party by whom the offer is made.
	(4)	If the principal is told orally, the agent must confirm the information in writing.
	(5)	This clause does not apply to bids made in the course of an auction.
62	Agent must not accept payment for a referral
An agent must not demand or accept a fee or other valuable consideration for referring the principal to a buyers agent.

Dictionary
(see reg 3)
Note 1	The Legislation Act contains definitions and other provisions relevant to these regulations.
Note 2	For example, the Legislation Act, dict, pt 1, defines the following terms:
·	ACT
·	commissioner for fair trading
·	penalty unit.
Note 3	Terms used in these regulations have the same meaning that they have in the Agents Act 2003 (see Legislation Act, s 148).  For example, the following terms are defined in the Agents Act 2003, dict:
·	agency agreement
·	agent
·	buyer
·	employee
·	records
·	registered
·	rural land
·	trust account.
agent, for schedule 8 (Rules of conduct)—see schedule 8, clause 1.
ANTA means the Australian National Training Authority established by the Australian National Training Authority Act 1992 (Cwth).
business—
	(a)	for schedule 7 (Terms specific to agency agreements for sale of business)—see schedule 7, clause 1; and
	(b)	for schedule 8, part 8.5 (Rules specific to business agents and registered salespeople they employ)—see schedule 8, clause 57.
property manager, for schedule 8 (Rules of conduct)—see schedule 8, clause 1.
registered salesperson, for schedule 8 (Rules of conduct)—see schedule 8, clause 1.
registered training organisation—see the Tertiary Accreditation and Registration Act 2003, dictionary.
repealed Act means the Agents Act 1968 (repealed by the Agents Act 2003).
statement of attainment—see the Tertiary Accreditation and Registration Act 2003, dictionary.

Endnotes
1	About the endnotes
Amending and modifying laws are annotated in the legislation history and the amendment history.  Current modifications are not included in the republished law but are set out in the endnotes.
Not all editorial amendments made under the Legislation Act 2001, part 11.3 are annotated in the amendment history.  Full details of any amendments can be obtained from the Parliamentary Counsel’s Office.
Uncommenced amending laws and expiries are listed in the legislation history and the amendment history.  These details are underlined.  Uncommenced provisions and amendments are not included in the republished law but are set out in the last endnote.
If all the provisions of the law have been renumbered, a table of renumbered provisions gives details of previous and current numbering.  
The endnotes also include a table of earlier republications.
If the republished law includes penalties, current information about penalty unit values appears on the republication inside front cover.
2	Abbreviation key

am = amended	ord = ordinance	
amdt = amendment	orig = original	
ch = chapter	p = page	
cl = clause	par = paragraph	
def = definition	pres = present	
dict = dictionary	prev = previous	
disallowed = disallowed by the Legislative 	(prev...) = previously	
Assembly	prov = provision	
div = division	pt = part	
exp = expires/expired	r = rule/subrule	
Gaz = Gazette	reg = regulation/subregulation	
hdg = heading	renum = renumbered	
IA = Interpretation Act 1967	reloc = relocated	
ins = inserted/added	R[X] = Republication No	
LA = Legislation Act 2001	RI = reissue	
LR = legislation register	s = section/subsection	
LRA = Legislation (Republication) Act 1996	sch = schedule	
mod = modified / modification	sdiv = subdivision	
No = number	sub = substituted	
num = numbered	SL = Subordinate Law	
o = order	underlining = whole or part not commenced	
om = omitted/repealed	or to be expired	
3	Legislation history
Agents Regulations 2003 SL2003-38
notified LR 31 October 2003 
reg 1, reg 2 commenced 31 October 2003 (LA s 75 (1))
remainder commenced 1 November 2003 (reg 2)
4	Amendment history
Commencement
reg 2	om LA s 89 (4)
Transitional provisions
pt 7 hdg	exp 1 November 2005 (reg 21)
Eligibility for registration, Act s 49—unregistered employees before commencement day
reg 19	exp 1 November 2005 (reg 21)
Eligibility for registration, Act s 49—new employees on and after commencement day
reg 20	exp 1 November 2005 (reg 21)
Expiry of pt 7
reg 21	exp 1 November 2005 (reg 21)

Unauthorised version prepared by ACT Parliamentary Counsel's Office

©  Australian Capital Territory 2003